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Issue 1--I send faxes on behalf of several people from this station. In the previous app I could change the name of the sender in the settings every time I sent a fax. That feature is now gone. I can't see who the fax is coming from, in fact, until I have a sent copy. Huge fail.
Issue 2--I can't put a NAME to send a fax to, only phone numbers. I send tons of one-time faxes. It would be a huge waste of time and space in my contacts to add each person I fax--especially if I am only faxing once. What happened to the screen that allows you to enter the NAME of the person receiving the fax??
Issue 3--Creating customized templates--I used to be able to work with already created templates from RingCentral and add our logo or change font sizes and it was done, now it appears I have to create them from scratch in Word??
Issue 4--There needs to be an app or something for people who do not use the voice service. Faxing is all we are going to use, and the millions of options relating to calls and messaging are just clutter for those of us paying for fax only.
My understanding is that even if I backload the previous app, I am going to be forced at some point to use the new one. With the drastic removal of customization options I can't see staying with this service. If I can't identify who a fax is to without putting that person in my contacts, and I can't change the name of who it is FROM, this service is worthless to me.
Am I the only one completely frustrated with this update?