Call Queue: recording that tells customer what number they are in line

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I would like a recording for the call queue to tell the customer what number they are in line for getting attended.
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Jose Blanco

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Posted 3 years ago

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Vince Savoldi, Champion

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I think this would be a good idea, you have my vote!
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Claudio (Customer)

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Great!
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Robert

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This reply was created from a merged topic originally titled Notify customer of Que number while waiting.

Please add this feature for our customers a system where they can be notified of their Que number and their wait time duration while on hold for the next available customer representative.

 
(Edited)
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Roxanne Brown

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This reply was created from a merged topic originally titled Audio on Hold: To announce how many callers are ahead and to allow you to leave y....

U.S.It would be nice to have the feature where when people call in and there are other calls ahead of them to let them know how many every so often and to give them the ability to leave their name and best contact number without losing their place in que. That way they don't waste their time on hold and we'll call them back asap.
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Luke, U.S. Tier 1 Support

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Thanks for posting this everyone! I think this could be a really useful feature for our users that rely on call queues to manage a high number of inbound calls. It would be great to get an understanding of your company's situation and how it could benefit other companies like yours.

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:
  • Number of Digital Lines on the account:
  • Account type (U.S., Canada, UK, AT&T, Telus, British Telecom):
  • A brief description of the business you perform:
  • A high level description of the product or feature being requested:
  • A typical use case scenario explaining how your business would use the feature:
  • Benefit of such feature:
  • Include any related support case number if applicable:
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Shane Litwiler 301

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Is there any new info on this? Is this feature available or going to be available?
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Saadet - Community Support, Official Rep

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Hey Shane, I have not received any ETA from our Product Team regarding if/when this may become available.
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MASCH

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This feature would be nice, but an improvement so the phone will not ring in the representatives ear while they are on the phone when people are on hold in the que is vital. The constant ringing in the ear to 'unavailable' ext is maddening.