I have recorded new messages in the "Screening, Greeting & Hold Music" section. The audio is what I recorded when I check it online, but when I call our # It's still the old greeting. This is only for the "Select 1, ect feature. I was able to get the main greeting to update.
A few things to check: 1. Make certain that you did not accidentally record a greeting for an extension versus the company greeting. 2. Double check that you did not accidentally record a voice mail greeting versus a company greeting. 3. Double check any Advanced Calling Rules you may have set up. Each one of these can have their own greeting message. 4. Double check any IVR or multi-level IVR settings. Here you may be going to a different location than where you think you are going.
It can be a little confusing when recording a special greeting but all the above locations I mentioned can have their own greetings.