Disable the Bubble Tone when dialing out

  • 2
  • 72
  • Idea
  • Updated 4 years ago
  • Implemented
  • (Edited)
We need a feature where we can disable the new ringtone before connecting during outbound call. Interesting/funny ring that recently occurs when my company dials out.
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Barry Nussbaum

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Posted 5 years ago

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Me too. Sounds like an old sound effect from an old star trek episode. Awful.
Then how come we don't hear tones on outgoing calls when we call from phones that aren't RingCentral phones if it is an FCC regulation?
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Nathan

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Presumably all providers will be at some point implementing it at some point. However I can't find a source for the FCC regulation offhand.
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David Bidwell

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Yes I Agree I Have gone over this with them and they can not tell me why. I Use Vonage Business and Nextiva none of them use this stupid sound. so I Don't get it.
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Mike, Official Rep

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HI David,  This is actually in the works right now. You'll soon have an option to turn this off. It will be rolled out over several weeks so I can't say when exactly it will be available you, but it is coming.

Mike 
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David Bidwell

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Thank you, if you find out that they have the option to remove it please let me know where to find the setting to turn this tone off, thanks David.
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Kathy McCabe

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I'd also like to know if we can turn it off. Also I don't recall getting a notification about this.
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Nathan

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There was an email that went out to the admin's email address for your account.
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Kathy McCabe

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I just got that email today.
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UC

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Very unprofessional sound. And I haven't received any notification of this change.
They need to remove it, now.
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Marcelo

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I did not receive this email. How I get that again?
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RC-Installer, Champion

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I am asking the same questions you are asking.  Soon as I get something I will share with the group.  I have over 150 customers that I am fielding question from so I would like a good answer also

Thank you

Chuck
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Scott Greenough

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My employees are also complaining about the new tone.  It's not only somewhat unpleasant but it's also quite loud.  I contacted RingCentral's Technical Support and was told the  new 'feature' was put into place in response from clients that had complained about an excessive number of regular ringtones hear when placing an outbound call.  Prior to introducing the new sound RingCentral was evidently playing the more common ringtone while their system waits to connect to the recipient's phone line and place the call.  RingCentral's response to these concerns was to introduce this new tone in place of the standard ringtone.

There was no mention of any FCC regulation.  I told the rep we would like to have the' feature' disabled or, at least, allow us to turn the volume down, but neither is apparently available.  He suggested using this forum to express our opinion about the 'feature' and any enhancements to it we'd like to see.

BTW - We did receive an Email about the new 'feature' several hours after it went live.
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David Bidwell

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This Sounds More Like it and not a requirement by the FCC.
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Nathan

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+1 Yeah, it's pretty bad to be honest.
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Toby Linkugel

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It's "Horrible" and "Embarrassing" when you are in a meeting with customers.
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Nathan

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I can imagine. I would feel the same if they were in the same room.
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Sonia Singh, Official Rep

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Thank you all for the engagement and your feedback.  

The rationale for the change was to distinguish between when a call is in the process of being connected vs. when it's connected and actually ringing on the far end.  We opted to play this sound (instead of silence) for calls that take longer to connect.  The sound isn't heard when a connection is made right away, but it looks like it is being heard on many calls.  Based on the feedback we've received, we are considering two changes 1.) a longer delay before playing it and 2.) a lower volume for the sound.  We're also evaluating alternate options for handling the connection lag.

Regards,

RingCentral Product Team

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mark

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If you have to defend a feature.... it is not a feature. Stop. It. Now. Please.
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Michael Marr

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When Windows 98 rebooted for no reason Microsoft called it a feature that told you it was break time.
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Ashley Movroydis

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I think another option might just be to be able to change the tone that plays. I wouldn't mind it really if I could adjust what I heard, I do not enjoy the bubble-like sound.

It is nice to know the difference between when the call is actually connected and ringing. No complaints there, it didn't make sense for it to ring as if it was connected.

Like other users have recommended, the option to turn the tone to silent then so you would just know when it starts ringing it has connected, pretty much how cell phones do it, would also be nice.
Completely Understandable but please make some changes asap. Everyone in our company hates it.
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jas

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Neither of your two proposed changes are acceptable to me. I find the "bubble tone" pattern very unpleasant & unprofessional - I don't want to hear it at any volume.
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Toby Linkugel

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How about the option that it was fine before you made this change?
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Ed Fritz

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Agreed! Can we just leave it silent? Or have the option to keep it silent if we want?
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perniculous

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Got the email, listened to "the tone." It's amateurish and goofy.
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Michael Marr

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Just stop with the new "features." Like the one where you now log me out of the website after inactivity.  Just stop.  This dial tone is just awful.  How about a single tone? Or a stutter tone?  Who thinks of these features? Who thought a loud, musical tone before placing a call would be appropriate in any place of business except for maybe a daycare?  Your competitors who want your customers to leave?
(Edited)
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mark

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Who are the competitors? I need to make some calls
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Chris Autry

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I also agree with your comment about the security feature. Totally pointless. I have my desktop set up to remember my login ID and password so all that happens now is that every 15 minutes RingCentral logs off and then my computer automatically logs back in. Very annoying. This didn't improve security in any way I could see. Just not well thought out.
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Jason Orbison

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Horrible, just horrible. to make hundred calls and have to hear this annoying sound is frustrating. To force us to hear it and make it worse by calling it a feature is insulting and infuriating. Ring Central, get your service straight. This is really bad. 
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Tiffany

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This needs to be a feature that we can select to turn off. The president of our company hates the new sound, would prefer the delayed silence! All of my employees under me are complaining as well. If this feature is not updated to where we can select to turn it off, we will be cancelling our contract.
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Lena Girsback

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Everyone in our company hates this new feature!! It makes me hang up and just call from my cell phone if I hear it for more than two rings.  We will definitely cancel our service it this continues. 
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Tom Smit

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+1  

It seems like no one likes this "feature."

Please remove it, before your customers remove themselves from your service.
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Nathan

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Indeed.
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Dustin Showers, Champion

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im not hearing it.  was it applied everywhere?
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Nathan

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Appears to be a slow rollout for all accounts. Some may notice it sooner than others. In additon it only effects the first few moments of the call being connected.
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Vincent Gorski

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The tone is not professional.  We operate a law firm and frequently have clients in a conference room while we connect others over the speaker phone.  It is a big deal and we are looking into alternative services to port all of our numbers if we are not provided with an option to turn this tone off. 

This really ought to be fixed ASAP, otherwise you will loose a loyal customer of 5 years. 

Vince
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Steve Detwiler

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Agreed, put the option in to disable this.  Highly annoying...
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Tony Noto

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My company has 3 accounts with Ringcentral, our newest account received this "Feature" first prompting me to call customer service. Upon my initial contact with customer service I was placed on hold multiple times and transferred between multiple representatives. Not one had any idea what I was talking about... what company roles out an update without advising it's support team??

The last rep I had spoke with created a case number and told me they would look into the issue further and then call me back when the had resolved this issue. 2 days later I had not received a call back, instead Ringcentral emailed me with a Case Closed email. To my dismay as well as my company the issue was not resolved, we still had this so called "Feature", and now it was on every account. 

Apparently the FCC implemented this and there is nothing Ringcentral could do to remove it, or at least that's what I was told via Ringcentral. I do not think a company should call something like this a "Feature", a feature should be customizable not permanent. 

As I can imagine many of Ringcentral's users would like to be able to disable this, if it is not broke do not fix it. 
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Nathan

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If it is an FCC thing,I was unable to find any sources online backing it offhand. There were a couple of us looking into it  but we can't find anything to back that claim. Regardless, it seems RingCentral did take some creative liberties that are sub-par..
(Edited)
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Todd

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Unprofessional.  Disrespectful roll out.  Not practical.  Another example of programmers not in tune with the real world application.  Amateur hour.  Changing service provider ASAP.  This bridge is burned.
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Mary Ann

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If RC will not remove the tone.  Are they willing to lower the volume 4-6 notches?  It is VERY loud.  I make 50+ calls a day and I find myself lowering the volume significantly as I dial out knowing that (at any moment) the new "ring tone" will blow my ear out.  Then as the call begins to ring, I rush to turn the volume up & properly adjust so that when the caller answers, we can properly hear one another.   Epic fail, Ring Central.

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Nathan

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I suppose on a positive note the bubble tone and dissatisfied clients aren't affecting the stock prices much: https://www.google.com/finance?q=NYSE:RNG
(Edited)
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Sonia Singh, Official Rep

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Folks, thank you for the feedback and suggestions.  Based on all the inputs received, we will be replacing the sound with silence for now.  I do not have a specific timeline for the rollout at this moment but assure you this is being treated with the utmost urgency.  I will provide an update once the changes are made.  Thank you for your patience.
(Edited)
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dan95746

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Irritating ring tone, please get rid of it.  For now it's not happening when calling cell phones, just outside office lines.
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Rick Gatewood

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When is this supposed to happen? This comment was 3 weeks ago and the annoying tone is still there.
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Ryan Pittman

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^^^ What he said
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mark

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Hurry up and remove it!  I am being asked to switch service and I would like to stay with Ring Central.
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Rick Gatewood

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Any luck on this? My RC clients and I still have this issue. When will this "feature" be removed, slienced, or fixed?
Please remove this, it sounds like you're in a bad alien movie.

ALSO my boss thinks it's my fault, tells me to take it off every single day.
Please get better sounds at least :/
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Sarah Morgan

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Late to the game, as wasn't sure it was Ring Central...but really don't like this. Very distracting if you are doing anything else at all....like thinking. Also, after about five rings is it common to get a fast busy.  Crazy decision someone made!  Go back to what you had before.  The fact that I don't recall how it used to work is good - that means it was normal, acceptable and sane. 
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Warren Schmitt

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I was told today "they cannot take this off at the current time"....the delays are making it so we are all using our personal cell phones. Going to start looking for a new service. I'll tell you, we have been with RC since early 2011 and they were GREAT! Last year or so has been one problem after another.....any suggestions on a competitor?
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Sarah Morgan

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I have been with RC for five years.  I have been very happy overall, and impressed with their push to add more and more features. This has been a serious setback though and I am having trouble wrapping my head around why they would make this change, and more importantly how they could make a change that cannot be quickly undone, when feedback seems to be uniformly negative... There are tons of other providers out there but it is really challenging to figure out which ones really do deliver on the services they promise....good luck!
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Forrest Muldune

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Please Take away this noise! I had my boss who was looking at me with a Client Eastwood stare and he said he wants me to research another cloud phone system. Please RingCentral engineers, get rid of this sound, you are our only hope.