There was no mention of any FCC regulation. I told the rep we would like to have the' feature' disabled or, at least, allow us to turn the volume down, but neither is apparently available. He suggested using this forum to express our opinion about the 'feature' and any enhancements to it we'd like to see.
BTW - We did receive an Email about the new 'feature' several hours after it went live.
Thank you all for the engagement and your feedback.
The rationale for the change was to distinguish between when a call is in the process of being connected vs. when it's connected and actually ringing on the far end. We opted to play this sound (instead of silence) for calls that take longer to connect. The sound isn't heard when a connection is made right away, but it looks like it is being heard on many calls. Based on the feedback we've received, we are considering two changes 1.) a longer delay before playing it and 2.) a lower volume for the sound. We're also evaluating alternate options for handling the connection lag.
RingCentral Product Team
This really ought to be fixed ASAP, otherwise you will loose a loyal customer of 5 years.
The last rep I had spoke with created a case number and told me they would look into the issue further and then call me back when the had resolved this issue. 2 days later I had not received a call back, instead Ringcentral emailed me with a Case Closed email. To my dismay as well as my company the issue was not resolved, we still had this so called "Feature", and now it was on every account.
Apparently the FCC implemented this and there is nothing Ringcentral could do to remove it, or at least that's what I was told via Ringcentral. I do not think a company should call something like this a "Feature", a feature should be customizable not permanent.
As I can imagine many of Ringcentral's users would like to be able to disable this, if it is not broke do not fix it.
If RC will not remove the tone. Are they willing to lower the volume 4-6 notches? It is VERY loud. I make 50+ calls a day and I find myself lowering the volume significantly as I dial out knowing that (at any moment) the new "ring tone" will blow my ear out. Then as the call begins to ring, I rush to turn the volume up & properly adjust so that when the caller answers, we can properly hear one another. Epic fail, Ring Central.