This conversation has been merged. Please reference the main conversation: sms templates
When the desktop app displays an incoming call, why would you remove the "on the other line" message. My company uses this to acknowledge the caller with a message that notifies them we are on the other line. Now all we have is 3 options that you chose, including "on my way" - really? In order to use this softphone, I would have to type a custom message each time the phone rings - Ludacris! Why can I not save a custom message?
Besides that, do you realize the screen space is valuable? Why make your app so large? Bring back the old app - please!
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