Desktop App: "on the other line" template was removed

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  • Updated 4 years ago
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This conversation has been merged. Please reference the main conversation: sms templates

When the desktop app displays an incoming call, why would you remove the "on the other line" message.  My company uses this to acknowledge the caller with a message that notifies them we are on the other line.  Now all we have is 3 options that you chose, including "on my way" - really?  In order to use this softphone, I would have to type a custom message each time the phone rings - Ludacris!   Why can I not save a custom message?

Besides that, do you realize the screen space is valuable?  Why make your app so large?  Bring back the old app - please!

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Posted 4 years ago

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