Fax: Add additional fields for recipients not in address book.

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  • Updated 4 years ago
  • (Edited)
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Posted 4 years ago

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Mike, Official Rep

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The RingCentral Desktop app has an icon to initiate a fax at the bottom of the screen as shown. If you are referring to something else, please include the details below. 

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request:

  1. A brief description of the business 
  2. A high level description of the product or feature being requested
  3. A typical use case scenario explaining how your business would use the feature
  4. Benefit of such feature
  5. Include any related case number if applicable
Yes I'm referring to when you create a fax to send its missing some key elements like company name also the person's name who you are sending it to see attached.
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Mike, Official Rep

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When you select the recipient, it will fill in the company on the cover sheet.   Or is there a reason that will not work for your purpose?

It worked fine till I updated the latest software!
If I'm faxing it to someone that's not in my contact list only faxing 1 time than it does work this way
I also don't know how you fill the fax cover page like your image above. I just tested it placing someones fax # in the TO: and looked at the cover page and nothing has changed.
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Mike, Official Rep

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If you are just looking at the preview, it won't fill in, but the sent fax will contain the information when the recipient is selected form the Contact list. 

There is a limitation for when you manually add the recipient who is not in the address book, as you've described above, in which case  I understand your need to have the field available when needed. 

We'll leave this as an Idea topic for our Product Team to review.  Thanks for the details and explanation. 

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Jayson Levine

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+1 on this.  Should be able to manually enter details for fax recipients who are not in your contact list but who are "one-off" fax recipients.  This is a no-brainer.