Newby Question: Can I add an attachment in the text function?

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Question: US user!  I am a newby here at Ring Central and am teting the text functionality on the desktop app. There is a paper clip to the left of the text box; does this mean I can add an attachment? What is the purpose of the paper clip? I can't seem to get it to open.
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Diane Nelligan

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Posted 3 weeks ago

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Jessica - Community Support, Official Rep

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Hi Diane, 

The paper clip is for adding attachments to your messages! You should be able to click on the icon and a separate window pop up where you can choose what file to attach. Are you still experiencing this issue? 
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Diane Nelligan

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Yes, it is shaded like it's not active.  Do some accounts not have this feature?  
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Jessica - Community Support, Official Rep

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Can you send me a screenshot please? 
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Diane Nelligan

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Trying but the only way I can do it is to save it to a word doc and don't know how to get that to you.  
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Jessica - Community Support, Official Rep

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