Newby Question: Can I add an attachment in the text function?

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Question: US user!  I am a newby here at Ring Central and am teting the text functionality on the desktop app. There is a paper clip to the left of the text box; does this mean I can add an attachment? What is the purpose of the paper clip? I can't seem to get it to open.
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Diane Nelligan

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Posted 1 year ago

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Jessica - Community Moderator, Official Rep

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Hi Diane, 

The paper clip is for adding attachments to your messages! You should be able to click on the icon and a separate window pop up where you can choose what file to attach. Are you still experiencing this issue? 
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Diane Nelligan

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Yes, it is shaded like it's not active.  Do some accounts not have this feature?  
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Jessica - Community Moderator, Official Rep

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Can you send me a screenshot please? 
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Diane Nelligan

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Trying but the only way I can do it is to save it to a word doc and don't know how to get that to you.  
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Deanna Beesley

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Hi there, I am having this issue suddenly where ring central does not let me attach a file to a sms message or in intercom chat through front. Any advice? I used to be able to do both. 
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Jessica - Community Moderator, Official Rep

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Hi Deanna, 

Can you confirm what app you are using, and what version? It would be super helpful if we could get a screen shot of any errors you are getting. Thanks!  
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Aniuta Rojas

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Good Morning! I am having the same issue. There is a paperclip on the bottom left corner but I am unable to click on it. 


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Hi Aniuta! 

Please try to uninstall/reinstall your app to have full functionality.

Thank you!