Newish RingCentral Gmail add-on

  • 0
  • 3
  • Question
  • Updated 10 months ago
  • Answered
Is anyone using this and cares to share feedback and experience so far?

I like the idea of it and although it does not do much, the little it does can be useful.

Except- it doesn't stay signed in and authenticated for more than an hour it seems.  This makes it essentially useless as the info and actions it displays are never there when I want them and it is a hassle to go through the authentication process so often.

To be clear, I am *not* talking about the Chrome extension, but the new Gmail add-on here: https://gsuite.google.com/marketplace/app/ringcentral_for_gmail/1084450196814

So, I just wonder if I am alone in this and if it might be a known issue so I can decide if I should troubleshoot and pursue with support or not.

Thanks.
Photo of Brandon

Brandon, Champion

  • 20,282 Points 20k badge 2x thumb

Posted 10 months ago

  • 0
  • 3
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 16,992 Points 10k badge 2x thumb
USA-based acct | 2887 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

01-18-2017  Hi Brandon - they are aware of this issue - and the last I heard late last week a new rev is coming out soon. 
Photo of Brandon

Brandon, Champion

  • 20,282 Points 20k badge 2x thumb
Thanks, that is good to know.  And saves me the effort of contacting support, etc. :)