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Now I've figured that you can use presence to remedy this situation, where person A could then pick up the line C or D. It would obviously be much more convenient if their phone would begin ringing on line A as the line becomes available. Is there a setting for this? I have looked for the better part of an hour and cannot seem to find it if there is.
I'm also just taking over RC for the company, so pardon my newbness! Thanks in advance!