No Alert on incoming call from cellphone with ringcentral app

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Paul Phouminh

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Posted 1 year ago

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J.B. Ferguson, Champion

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Can you be more specific? Are you saying that the RingCentral mobile app is not ringing? Which version are you using (iOS or Android)? 
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Paul Phouminh

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I have an android. It was the same issue on my last phone. I have a business to run and this isn't making my customers any happy. The issue is when I am on my cellphone on a call,I will get a call coming in from my ring central phone but will not get an alert on a incoming call. With no incoming call alert causes me to have a missed call.
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J.B. Ferguson, Champion

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I haven’t run Android for over 2 years now. When I did I never had that issue. I recommend contacting support to see if this is a known issue or if there is a workaround. I assume you are running the most recent versions of the Android operating system and the most recent RingCentral mobile app.