No cover page even with subject line filled in

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We need to be able to send faxes with no cover page while having the subject line populated.  Without a subject, we are not able to organize our faxes.  We use custom pages within the fax which means we do not need a cover template you provide.  please make this an option "no cover page".  
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ADMIN ACCOUNT

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Posted 1 year ago

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Matt Mikolajczyk

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If you are using RingCentral for Windows faxing, you can simply select None for Cover page. Does this option not accomplish what you are trying to do?
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ADMIN ACCOUNT

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No.  We do not use that.  We fax via email from Salesforce

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Matt Mikolajczyk

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Ah, I see. In the Admin Portal options for a User Account, under Outbound Fax Settings, there is an On/Off switch for "Omit cover page when email subject is blank". Do you have that set to "On"?
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ADMIN ACCOUNT

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Yes however we HAVE to have a subject.  I need an option to turn off cover page no matter what.  
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Ross Randall Recoter, Employee

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I would like to suggest to have update the title to Email to Fax.
For our engineering team, I would also like to suggest to have other means to omit the cover page like a button on the RingCentral Web Portal to totally omit cover so customers would still be able to have a subject line  and still omit the cover page.

This is done to have a copy of sent emails for faxing for records purposes and for BCC, CC email function.
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Annette Ackerman

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+1 We need to be able to send faxes with no cover page while having the subject line populated.  Without a subject, we are not able to organize our faxes.  We use custom pages within the fax which means we do not need a cover template you provide.  please make this an option "no cover page".