Mobile App: No Internet Connection. Check Your Connection and Try Again.

  • 0
  • 2
  • Question
  • Updated 1 day ago
  • Answered
  • (Edited)

I've used Ring Central in the past on my mobile device without issue, but after a factory reset, I am unable to login to RC, and repeatedly receive an error stating that there is "No internet connection.  Check your connection and try again."

Every other application on the device that uses data is functioning properly, and I'm sure that this will end up being a "duh" fix.  Can anyone advise on what I can do to resolve the issue?

It is version 8.3.0.1.72

Photo of Jonathan Cole

Jonathan Cole

  • 90 Points 75 badge 2x thumb

Posted 2 years ago

  • 0
  • 2
Photo of Mike

Mike, Official Rep

  • 92,546 Points 50k badge 2x thumb
If you haven't already tried to uninstall and reinstall please do that. Then try turning off WiFi and data (switch back and forth) to see if it allows you to log in. 

Also, if you haven't tried it go to the web portal service.ringcentral.com and make sure you can log in there. 

Mike 
Photo of Jonathan Cole

Jonathan Cole

  • 90 Points 75 badge 2x thumb
Thanks!
Photo of "Flash"

"Flash"

  • 60 Points
did not solve my issue same... I can be logged in through the web portal and have the App still say i am not. connected to the i ternet. while all other apps work fine. turn off restarts data this data that remove and reinstall... same issur... cdeated new user acount download app, same issue only with RCMeetings App. I have a connected internet and no other issue than with the RC App. i can try to join a meeting thru the web portal and when it pulls the App to link the connection... Same issue. What now... strange thing it all worked fine until a forced. sign inwas mandatory. Iafter setup and sign in i, the App, never again allowed sign in. I can join, no problem..
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 48,974 Points 20k badge 2x thumb
Hey "Flash" please contact Support so they can investigate :)
Photo of AC FL-Panhandle

AC FL-Panhandle

  • 62 Points
: Mac mini 2018  MacOS Mojave. The ring apps downloaded are the current applications for Mac found on the  Ring Website. deleting and re-installing from the Apple Appstore was also tried, but failed . The  Ring Central app DID allow account log in and preferences to adjust video settings, but unable to connect to meeting links posted in group chats and invited links sent directly to account as well as email. The portal via the website displayed the same failure. Also of note, The ring meetings app  for Mac will not sign in  with  "use Google account" or by manually entering email and password. email is verified unique and enabled for sign-on. (both resulted in check network connection). Both wifi & Ethernet connections were tried (to no avail) as well as system privacy settings firewall on and off, and safari preferences (java on and off as well as permissions from ring apps to have access to camera and microphone. Allowing pop up from Ring was also tried). A new account (different email as well as contact info was also tested.. ....
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 3,462 Points 3k badge 2x thumb
HI AC, 

I have escalated two of these cases, and am waiting to hear what our team reports back regarding what could be causing the issue (local or RC). I'll post an update as soon as I have more info! 
I am having the same problem but on my macbook pro. I've tried everything and won't let me log in the app, and when i try to join a meeting without logging in it says the meeting number is incorrect. 
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 3,190 Points 3k badge 2x thumb
Hi Fitness, 

Check to see if you have the application firewall on your Mac: https://support.apple.com/en-us/HT201642, it may be blocking necessary ports for the apps. For more immediate and in-depth troubleshooting, you can also open a case with our Support team :) 


Photo of Matt Zuckerman

Matt Zuckerman

  • 110 Points 100 badge 2x thumb
Same here but my firewall is off, couldn't be my ISP or rotuer settings as I have no issue running RC meetings on my iPhone. 
Photo of Edoardo Tuo

Edoardo Tuo

  • 210 Points 100 badge 2x thumb
Same problem here EXACTLEY THE SAME. Looks like im not the only ONE! Firewell OFF on my mac too. DOESNT WORK. SUPPORT TEAM can u please help up?
Photo of Jessica - Community Support

Jessica - Community Support, Official Rep

  • 3,190 Points 3k badge 2x thumb
Hi Everyone, 

Can you confirm if you are able to access the app via your mobile device? If you can access the app from your mobile device, but not your Mac, there is something on your Mac blocking the app. Please reach out to Technical Support here to for more advanced troubleshooting that I don't have access to as a Community moderator :) 
Photo of Edoardo Tuo

Edoardo Tuo

  • 210 Points 100 badge 2x thumb
Like i already told u since 3 days, from the app on my iphone connect to same wifi, app is working perfectly. TE HBICAL SUPPORT CANT HELP ME THRUGHT CHAT SUPPORT because i have to upgrade my account and IM NOT GONNA PAY ONLY TO FIND OUT JPW TO OPEN UR APP...support team should help us for free i guess....3 days and still having same problem and NO ONE ALREADY HELPED ME. Damn SUPPORT TEAM WHERE Are u?
I have turned firewall off and still doesn't work. What is interesting is that it was working fine till last week. I haven't changed anything and all of sudden it stupid working
(Edited)
Photo of Edoardo Tuo

Edoardo Tuo

  • 266 Points 250 badge 2x thumb
Same problem here EXACTLEY THE SAME. Looks like im not the only ONE! Firewell OFF on my mac too. DOESNT WORK. SUPPORT TEAM can u please help up?
Photo of Andrea Spees

Andrea Spees

  • 132 Points 100 badge 2x thumb
I'm getting the same error - I am trying to install RingCentral App for the first time on a mac and am getting Error: Please check your network connection and try again. The mac firewall is turned off completely.
Photo of Andrea Spees

Andrea Spees

  • 132 Points 100 badge 2x thumb
Chatted with support they recommended uninstalling and reinstalling from this link https://success.ringcentral.com/lc/cms/downloads
Uninstalled reinstalled
Rebooted
Still same error

Turned on FW and added RC Meetings as an allowed app - same issue.

Next -we are going to try upgrading from Sierra 10.12.6 to Mojave 10.14
Photo of Andrea Spees

Andrea Spees

  • 132 Points 100 badge 2x thumb
Update - we upgraded to Mojave 10.14 but we are still having the same issue.  Luckily we have Miguel from chat support escalating this issue with RC engineers so I'm hopeful to get this resolved soon!
Photo of Edoardo Tuo

Edoardo Tuo

  • 266 Points 250 badge 2x thumb
Mojava 10.14.3 on my mac and still same error ....
Photo of Becky Hensley

Becky Hensley, Official Rep

  • 226 Points 100 badge 2x thumb
Everyone - we have escalated this issue to the appropriate parties.
We will post updates as soon as they are available on the impacted threads.

Please stay tuned. Thank you!
Photo of Chris Smith

Chris Smith

  • 82 Points 75 badge 2x thumb
Same issue here on my Mac can log in fine to web portal just not ring central meetings app 
Photo of Edoardo Tuo

Edoardo Tuo

  • 256 Points 250 badge 2x thumb
Any new update about the issue? Im waiting for a reply on my email from ur support team!
IS ALREADY ONE WEEK HAVING THIS PROBLEM!
Damn! What is this? Is ridiculous!!! Trust me
Photo of Edoardo Tuo

Edoardo Tuo

  • 256 Points 250 badge 2x thumb
SO?????? WHEN R WE GONNA FINALLY RECIVE A HELP FROM STAFF???
7 DAYS AND U STILL HAVENT FIND OUT HOW TO FIX IT???/ WHAT TEAM IS THAT???? 
Photo of Kris

Kris

  • 184 Points 100 badge 2x thumb
Same issue with iMac for Meetings on latest 10.14.3 Mojave
(Edited)