Mobile App: No Internet Connection. Check Your Connection and Try Again.

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  • Updated 1 month ago
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I've used Ring Central in the past on my mobile device without issue, but after a factory reset, I am unable to login to RC, and repeatedly receive an error stating that there is "No internet connection.  Check your connection and try again."

Every other application on the device that uses data is functioning properly, and I'm sure that this will end up being a "duh" fix.  Can anyone advise on what I can do to resolve the issue?

It is version 8.3.0.1.72

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Jonathan Cole

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Posted 3 years ago

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Mike, Official Rep

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If you haven't already tried to uninstall and reinstall please do that. Then try turning off WiFi and data (switch back and forth) to see if it allows you to log in. 

Also, if you haven't tried it go to the web portal service.ringcentral.com and make sure you can log in there. 

Mike 
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Jonathan Cole

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Thanks!
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"Flash"

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did not solve my issue same... I can be logged in through the web portal and have the App still say i am not. connected to the i ternet. while all other apps work fine. turn off restarts data this data that remove and reinstall... same issur... cdeated new user acount download app, same issue only with RCMeetings App. I have a connected internet and no other issue than with the RC App. i can try to join a meeting thru the web portal and when it pulls the App to link the connection... Same issue. What now... strange thing it all worked fine until a forced. sign inwas mandatory. Iafter setup and sign in i, the App, never again allowed sign in. I can join, no problem..
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Saadet - Community Support, Official Rep

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Hey "Flash" please contact Support so they can investigate :)
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AC FL-Panhandle

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: Mac mini 2018  MacOS Mojave. The ring apps downloaded are the current applications for Mac found on the  Ring Website. deleting and re-installing from the Apple Appstore was also tried, but failed . The  Ring Central app DID allow account log in and preferences to adjust video settings, but unable to connect to meeting links posted in group chats and invited links sent directly to account as well as email. The portal via the website displayed the same failure. Also of note, The ring meetings app  for Mac will not sign in  with  "use Google account" or by manually entering email and password. email is verified unique and enabled for sign-on. (both resulted in check network connection). Both wifi & Ethernet connections were tried (to no avail) as well as system privacy settings firewall on and off, and safari preferences (java on and off as well as permissions from ring apps to have access to camera and microphone. Allowing pop up from Ring was also tried). A new account (different email as well as contact info was also tested.. ....
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Jessica - Community Support, Official Rep

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HI AC, 

I have escalated two of these cases, and am waiting to hear what our team reports back regarding what could be causing the issue (local or RC). I'll post an update as soon as I have more info! 
I am having the same problem but on my macbook pro. I've tried everything and won't let me log in the app, and when i try to join a meeting without logging in it says the meeting number is incorrect. 
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Jessica - Community Support, Official Rep

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Hi Fitness, 

Check to see if you have the application firewall on your Mac: https://support.apple.com/en-us/HT201642, it may be blocking necessary ports for the apps. For more immediate and in-depth troubleshooting, you can also open a case with our Support team :) 


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Matt Zuckerman

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Same here but my firewall is off, couldn't be my ISP or rotuer settings as I have no issue running RC meetings on my iPhone. 
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Edoardo Tuo

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Same problem here EXACTLEY THE SAME. Looks like im not the only ONE! Firewell OFF on my mac too. DOESNT WORK. SUPPORT TEAM can u please help up?
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Jessica - Community Support, Official Rep

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Hi Everyone, 

Can you confirm if you are able to access the app via your mobile device? If you can access the app from your mobile device, but not your Mac, there is something on your Mac blocking the app. Please reach out to Technical Support here to for more advanced troubleshooting that I don't have access to as a Community moderator :) 
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Edoardo Tuo

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Like i already told u since 3 days, from the app on my iphone connect to same wifi, app is working perfectly. TE HBICAL SUPPORT CANT HELP ME THRUGHT CHAT SUPPORT because i have to upgrade my account and IM NOT GONNA PAY ONLY TO FIND OUT JPW TO OPEN UR APP...support team should help us for free i guess....3 days and still having same problem and NO ONE ALREADY HELPED ME. Damn SUPPORT TEAM WHERE Are u?
I have turned firewall off and still doesn't work. What is interesting is that it was working fine till last week. I haven't changed anything and all of sudden it stupid working
(Edited)
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Edoardo Tuo

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Same problem here EXACTLEY THE SAME. Looks like im not the only ONE! Firewell OFF on my mac too. DOESNT WORK. SUPPORT TEAM can u please help up?
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Andrea Spees

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I'm getting the same error - I am trying to install RingCentral App for the first time on a mac and am getting Error: Please check your network connection and try again. The mac firewall is turned off completely.
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Andrea Spees

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Chatted with support they recommended uninstalling and reinstalling from this link https://success.ringcentral.com/lc/cms/downloads
Uninstalled reinstalled
Rebooted
Still same error

Turned on FW and added RC Meetings as an allowed app - same issue.

Next -we are going to try upgrading from Sierra 10.12.6 to Mojave 10.14
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Andrea Spees

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Update - we upgraded to Mojave 10.14 but we are still having the same issue.  Luckily we have Miguel from chat support escalating this issue with RC engineers so I'm hopeful to get this resolved soon!
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Edoardo Tuo

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Mojava 10.14.3 on my mac and still same error ....
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Becky - Community Support, Official Rep

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Everyone - we have escalated this issue to the appropriate parties.
We will post updates as soon as they are available on the impacted threads.

Please stay tuned. Thank you!
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Chris Smith

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Same issue here on my Mac can log in fine to web portal just not ring central meetings app 
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Edoardo Tuo

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Any new update about the issue? Im waiting for a reply on my email from ur support team!
IS ALREADY ONE WEEK HAVING THIS PROBLEM!
Damn! What is this? Is ridiculous!!! Trust me
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Edoardo Tuo

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SO?????? WHEN R WE GONNA FINALLY RECIVE A HELP FROM STAFF???
7 DAYS AND U STILL HAVENT FIND OUT HOW TO FIX IT???/ WHAT TEAM IS THAT???? 
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Kris

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Same issue with iMac for Meetings on latest 10.14.3 Mojave
(Edited)
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Jessica - Community Support, Official Rep

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Hi Everyone! 

I have received confirmation from Tier 3 that this is a known bug that is being researched now. I was advised that then new Mac OS is not yet supported, causing the issue. It was recommended to revert back to a previous OS, I've asked for confirmation as to the exact preferred OS to revert back to. I'll update this thread when I get more info!
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Andrea Spees

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Thank you Jessica, for providing updates.  Please keep them coming!
We have business users in the field that are waiting for this fix and by the activity on this thread, there are many others.  

Note: for my case the user had the issue on both Sierra 10.12 and Mojave 10.14.  
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Kris

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Downgrading from macOS 10.14 is not [practically] possible.  Reformatting computer is not an option.

Developer release of Mojave was in June '18, 8 months ago, and released to public in September '18, 6 months ago.

When will Meetings be upgraded to support Mojave?

I note that Zoom, which underpins Meetings, is fully functional and works with Mojave.
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Edoardo Tuo

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Totally agree with u. When u gonna update ring central and finally use it on mu mac?
Im cant downgrade to osx sierra.
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Edoardo Tuo

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WHEN IT GOIN GOT FINALLY WORK ON MAC??? I NEED TO USE IT!!!!

JESSICA HOW CAN I DO PLEASE???
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Jessica - Community Support, Official Rep

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Hi Edoardo, 

Len posted his steps for a workaround on another thread, try this: 

Create a new user account
Make sure you're logged in to account with Admin control over you Mac.
  1. Go to System Preferences --> Users & Groups.
  2. Click the padlock in the lower left of the dialog box that appears and enter the password for admin account you logged in from.
  3. Click the + in the lower left above the padlock icon to add a new user account.
  4. Complete the panel that appears. Choose Standard or Administrator from the New Account drop-down menu. Make sure to choose a password you'll remember and keep it somewhere safe.
  5. Click Create User.
  6. When the new user appears in the user list on the left, close System Preferences.

Launch the new user account

To log in to your Mac using the new account you just created, consider these options:
  1. Disable Automatic Login in Systems Preferences --> Users & Groups if it's enabled. This will let you choose the account you want to use to start up with each time you log in.
  2. Restart your Mac and click the icon for the new user account you just created when it appears on the screen.
  3. If you have Fast User Switching turned on, you can use it to switch accounts without rebooting.
Tip: Understand multiple accounts and Fast User Switching on a Mac.

Launch the RC Meetings app from the new user account
  1. Locate the RingCentral Meetings app in the Applications folder on your Mac and double click its icon.
  2. A panel should open prompting you to log in to RingCentral Meetings account. Enter your username and and password.
  3. If the log-in is successful, you should see the RingCentral Meetings floating menu panel appear in the top right of your screen.
  4. Click Settings (the gear icon) to set your general, audio, video, and meeting preferences, which will be unique to the new account you created.
  5. Start or Join a meeting to test RC Meetings is working correctly Note: Your recent meetings list will be empty. Your scheduled and recorded meetings probably will be missing, too. They're stored with the user account, not in the cloud or inside the app itself.

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Kris

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That is a tough workaround from a usability/UX standpoint.

Is there an ETA for a fix?
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Saadet - Community Support, Official Rep

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Hey Kris, no ETA yet since this issue is still being fully investigated. When we learn more we will post an update here!
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Kris

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OK - thank you.
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Edoardo Tuo

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This APP is a disaster...3 weeks and support team didnt fix the problem yet! SERIOUSLY? Is that so hard? Unbelieveble!
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Gene Kilene

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I found this, which worked for me.

1.) go to /Applications/Utilities and open the Terminal

2.) type  "cd /Applications/RingCentral\ Meetings.app/Contents/MacOS/" WITHOUT PARENTHESIS

This will put the working directory in the RingCentral Meetings app itself

3.) you need to run the app with admin rights (not sure why but its the only think that fixed it)

so type "sudo ./RingCentral\ Meetings" WITHOUT PARENTHESIS

4.)Login like you would normally login.

hope it helps
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Gene Kilene

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This worked for me. Looks like a permission issue.
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Andrea Spees

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Gene Kilene's fix worked for me too.  Anyone know how to always get an app to run with admin rights on a mac?
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Laura Giddings

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Gene's fix also worked for me too (thank you), but this cannot be done by everyone in the organization. Any idea on the timing of when this bug is getting fixed? Thanks!
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Jessica - Community Support, Official Rep

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Hi Laura, 

Unfortunately we don't have a timeline for when this will be fixed. It's been identified, and escalated to our product engineers who are working to fix the bug, but it's hard to determine when that will be. Either Saadet or I will post a notice as soon as it is resolved though! 
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Zachary David

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I ultimately decided to uninstall the application from my Mac and with a brand new email, purchased a plan that included the video service. After verifying my email, I reinstalled the application and....(drumroll please) .....SUCCESS!
* I also decided to create a new user profile on my Mac and switched from my administrator profile to this new user profile to create (sign up and verify), install the application directly from the ring website , and launch the application. <----- this may be worth a try if you don't want to pay for an account yet. :)
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Kim Robinson

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Having NO INTERNET CONNECTION issue after update. I have uninstalled and reinstalled app. You can see I have wifi but app will not connect.
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Kim Robinson

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Having NO INTERNET CONNECTION issue after update. I have uninstalled and reinstalled app. You can see I have wifi but app will not connect.
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Saadet - Community Support, Official Rep

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Hi Kim, you'll need to contact our Support Team so we can look into if it's related to the app or something else.