No option to make RingCentral App ring second

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  • Updated 2 months ago
There is currently no option in the call handling to have the ringcentral mobile app and desktop app ring second, third, etc. This is a unfortunate thing for desk phone users as they want to have their desk phone ring first then their desktop and mobile app second.
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Shane Piskur

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Posted 2 months ago

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Michael Murillo

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Hello Shane,

Login to the Admin Portal, Go to --> Users --> Find the User you are looking for and click on Call Handling & Forwarding. In User Hours set Ring For "Desktop & Mobile" to 0 Rings/ 0 Secs. I believe this will cause the Desk phone to ring first then the Desktop & Mobile apps thereafter.

Hope this helps.

Best Regards,
MM
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Shane Piskur

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This does not fix the issue. Making the desktop & mobile 0 rings just skips that and goes to desk phone but then after the desk phone doesn't get answered, it goes to voicemail. The process needs to be desk phone ringing for x amount of time then desktop & mobile app rings for x amount.
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Julie Sperritt

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This is something quite a few people have been trying to get changed - you can vote and follow progress here:
https://community.ringcentral.com/ringcentral/topics/user-settings-allow-hardphone-to-ring-before-the-desktop-smartphone-app