Play Caller ID Before Message Playback.

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Our voicemail no longer announces the phone number that the voicemail is from. We receive voicemails from existing customers as well as potential new customers either interested in setting an appointment with my company, or even cancelling an appointment, and without their phone number (because most peeople don't repeat it on the voicemail) we cannot get back in touch with them. The phone  number used to be played automatically, there seems to be no way to add it back, and it is far more than a HUGE inconvenience :( :( :(
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J C

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Posted 4 years ago

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Kim, Alum

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The system play's the CNAM that is passed to RingCentral from carrier by default.  I recommend using the Desktop App.  It's easy to see these details.
 
  
(Edited)

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