No ring heard when the call lands on the desktop app for windows. I use windows 10.

  • 0
  • 1
  • Question
  • Updated 4 months ago
  • Answered
Photo of Rahul Khokhar

Rahul Khokhar

  • 70 Points

Posted 4 months ago

  • 0
  • 1
Photo of Cecile Glassy

Cecile Glassy, Champion

  • 22,160 Points 20k badge 2x thumb

USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2019-11-06   Two suggestions to check

1. This could be in your local win10 firewall settings. Make sure you approve softphone.exe to work through your firewall on the local windows software on your workstation.

2. Review your RC Phone App settings by using the GEAR icon at the bottom of the app windows checking what sound device you have chosen as output.

Join our unofficial RingCentral Admins User Group