No RingOut option in the new RingCentral app

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  • Idea
  • Updated 3 weeks ago
No RingOut option in the new RingCentral app
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Rona Orenstein, Employee

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Posted 9 months ago

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Saadet - Community Support, Official Rep

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Hey Rona, I've flipped this to a feature request
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Lisa, Champion

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Thank you, Saadet! Many in our company cannot switch to the new app unless the RingOut option is available. 
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Saadet - Community Support, Official Rep

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Totally understandable! Hopefully it gets added soon :)
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Teresa Fontanilla

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I need this feature too.  I  work for two companies that both use RingCentral. It's already hard enough to have one  RingCentral app viewed on my desktop and the other through the web browser.   
   
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miniPCR Team

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This is ridiculous! how sneaky to remove such a useful feature to try and force users to convert to Telephony. Horrible practice. Please bring back RingOut Feature ASAP!!!
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Ted Jaffe, Official Rep

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Hi everyone,
Is your primary use case for RingOut to be able to click to initiate a call on the app but then take the call from your desk phone?  Or is it something else? If so please let us know what your problem is we need to solve and we will solve it :)

(Edited)
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Bob Robinson, Champion

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This is a great feature for people who want to use the computer app as a companion to the desk phone. It's a bit too cumbersome to try and flip the call to desk phone after it's initiated and would be much smoother to just 'ring out' the call to start with.
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miniPCR Team

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Agree 100%. Why not just restore the RingOut feature to the new app? It was there to begin with... and users (like us) loved it. Why remove it in the first place?
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Ted Jaffe, Official Rep

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We hear you!  It's on our list of features to complete on the new RC app (it wasn't there before - sorry its a known gap with the RC Phone app which is a different app). 

We may circle back with some of you for more details when we're ready to develop this.  Thanks as always for sharing your feedback.
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miniPCR Team

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Correct. We want to be able to initiate outbound calls and transfer them to our regular phones, as per usual RingOut practice. Thank you for your attention to this.

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Ted Jaffe, Official Rep

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OK - got it.  Thank you for clarifying. 

As a short term workaround keep in mind you can 'Flip' an already active call to your deskphone (on both desktop and mobile apps).  If you need assistance figuring this out don't hesitate to reach out: ted.jaffe@ringcentral.com