Why do I need to purchase an additional line to make VoIP calls using the softphone?

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Softphone, Desktop Phone, and Smartphones...

Why is it I can place a VOIP call through RC on my Android device, but I cannot place a VOIP call through the RC Softphone without purchasing a second line/phone number for the softphone? If it works for Android to place a call without purchasing a second line, why does it not work the the Softphone?
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Mike Malinowski

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Posted 7 years ago

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Desiree, Alum

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Hi Mike,

The only reason this happens is when you are using Ring Out to make calls. That is why you can use your mobile device to to call people.

If you'd like to use your softphone, you will need to purchase a digital line.


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Mike Malinowski

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I am asking why the Softphone cannot dial out and make VOIP calls like the Android app without purchasing an addition digital line.

I currently have a RC Desktop phone, so I have a one digital line. I can currently use the RC Android app, which does not require an additional digital line, to make outgoing VOIP calls. So, I was curious as to why it's not similarly available through the Softphone.

If one uses the Android app for "outgoing" VOIP calls, with WIFI only turned on and cellular data turned off on the device, the device is not using the "Ring Out" feature for outgoing calls.

I hope my question makes a little more sense now!
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I would LOVE to know the answer to this question, I just figured out that the softphones do not actually call out (unless they have their own line which at that point not sure why you wouldn't spend the $100 for the desk phone)
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Ken johnson

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I never started to have this issue until I had multiple devices. I would like to revisit this post to see what the story is. I do not know why I have to have multiple lines when I have a line and I am logged into a softphone. I move from computer to computer and it sure seams as though I must have a line for each one? if that is the case then it is just stupid.
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RC-Installer, Champion

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Hey guys, let me shed some light on this for you.  In the RC world, if you have the need to initiate a call you will need to pay for a digital line.  it is a one for one.  Every IP phone requires a digital line etc..

Now if you are bouncing from PC to PC and want your soft phone to go with you, you will have to reassign an available line to the soft phone you want to use.  This could be done.  You could also use the shared lines feature (Available in all office plans) if you are for example work at home some days and then in the office others or in one office a few days and then another office.  You could pay for one line but assign 2 phones to it.  Only one phone could be used at a time but in this scenario it is cost effective

If you want to run scenarios I could help with explaining how the system works

Contact me directly

Certified Ring Central Installer
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Christopher Miles

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OK, I spent some time and now know about reassigning a phone to a softphone, based on this informative article:

I am not buying this from a consumer standpoint however.  Someone, please, tell me the difference between the RC App on my iPhone or Android tablet, and my Windows 7 office computer.  The Win7 softphone does not allow me to simply call out without reassigning my desktop phone, sitting next to it, rendering the phone a door stop.  Oh, I can answer incoming calls with the computer.  I just can't use it to make outgoing calls.  What absolute nonsense.

I have become increasingly disenchanted with RingCentral since January when I started.  This is now March.  How much more pissed off am I going to get before I decide there has to be a better solution?  Not very.
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Mike, Official Rep

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Hi Christopher,  Sorry for the frustration, but I can clarify this for you.  As far as the mobile app for iPhone, and Android phones and tablets, you can install it on as many devices as you wish.  The Softphone that you install on your computer is a bit different.  You can still install it on as many computers as you wish, but it does have to be assigned to specific machine in order to dial out.  The instructions below show how to assign, or deauthorize it from one computer to another.  If you wish to make an outbound call from a computer that the deskop application is installed on, but not associated with, you can do it using the RingOut feature, which is explained on this page: Setting the RingCentral Desktop App to Use RingOut

Only account administrators can do the following procedure. 
 If you are unable to access the features shown below, contact your administrator.

Step 1:
Log in to your RingCentral account

Step 2: 
Go to Settings and select Phone System

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Step 3: Click on Phones & Devices.

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Step 4: In the PC Name, ensure that the Computer Name of your Mac is displayed.

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NOTE:  If you have assigned the Softphone to a different computer, click on Deathorize This Computer to unlink the Softphone from the computer.

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