Not able to receive company texts via RingCentral

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  • Updated 4 months ago
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I just started a new job and my company uses glip to message throughout the day. I receive the messages on my desktop but for some reason cannot seem to receive them on my phone. PLEASE help!  So frustrating and cannot speak with someone at Ring Central. 
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Dawn Brennaman

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  • VERY frustrated.

Posted 4 months ago

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Saadet - Community Moderator, Official Rep

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Hey Dawn! You can create a case with our Glip Support team here and they'll look into it
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Dawn Brennaman

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I've submitted my issue twice already and received no help.
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Saadet - Community Moderator, Official Rep

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Hmmm...I don't see any cases connected to your account :( I've provided your contact info to our RC app team, they should be reaching out to you today or Monday about this issue
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Devane

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Here are the basics just in case: You need the app on your phone and then set to allow notifications. I receive all messages on desktop and phone.