Not connecting when using Ringout to call another Ring Central user

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This is for US account.  I'm using the desktop app.

I'm trying to use Ringout to call another user - I used his direct line.  I got the call, pressed 1, then the call drops.  Then from my desktop app, it says:

Call status error.
Generic error.  

Am I doing something wrong here?  I tried disabling the "press 1" option, but it didn't work either.

Thanks!
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Toys DG

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Posted 4 weeks ago

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Saadet - Community Support, Official Rep

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Hi Toys DG, are you still having issues? Could you walk me through the steps you took? This would help with troubleshooting :)
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Toys DG

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Hi Saadet!

Thanks for the response.  Yes I'm still having issues.  Please see steps below:

1)  From the desktop app, went to SETTINGS.
2)  Went to CALLS, and set CALLING MODE to "RingOut."
3)  I went to the desktop app dialer, then clicked the "RingOut" icon.
4)  In the "TO" field, I selected another RingCentral user from my department.
5)  There was a prompt asking me to select which of his numbers I want to use .
6)  I selected his Direct Line (softphone number).
7)  I pressed the green "Call" icon.
8)  There was a prompt to select my "Location" or the number I'm using for the Ringout.
9)  I selected my Direct Line (softphone number).
10)  The app tried to initiate the ringout, then stopped and showed the error message.
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Hmmm....you probably should contact our Support Team so we can do a screen share and see exactly what's going on and grab logs if necessary :)