Not receiving text messages inbound on desktop - outbound messages are sending

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  • Question
  • Updated 2 months ago
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All of a sudden one day I stopped receiving inbound text messages on the desktop version

Release: 10.0.0.30453. I can send them, but I stopped receiving them. This has always worked fine previously since we first started using RC. Rebooting my computer and logging out and back in to the program doesn't help. This is very difficult as we use this feature constantly.

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LM

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  • frustrated

Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hi LM,

That's odd. Are you still having issues? If so, please open a Support Case so we can gather more information.

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Blue 1

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Same issue for me as well.
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Hi Blue 1, please open a case so we can investigate!
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Joshua Zampieri

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I started having the same issue after changing the calls from simultaneous ringing to one person then the other. 
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Jackeline Perez

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Any resolution I have the same problem
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Saadet - Community Moderator, Official Rep

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Hey Jackeline, we haven't heard an update from anyone who was experiencing this issue. Please do open a case so Support can look into it and then get back to us with updates :)