Call Handling: Add notification email for received calls.

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  • Idea
  • Updated 2 months ago
  • (Edited)
notification email for received calls as well, not only for missed calls 
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Tad Wicker

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  • confused

Posted 2 years ago

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Jan Ferguson, Channel Partner, Champion

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Tad,

I may not understand your need, but why would an email notification be needed if you received and answered the phone call? Missed calls, received faxes and voicemail messages are obvious needs so you can return a call, look at a fax,etc. you may have not been aware of. But if a call is received, you would be aware of it.

What type of scenario would you be looking at?
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Tad Wicker

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We lead a residential real estate team and our agents often receive calls from leads through RingCentral when they are on the road. It would be extremely helpful for our agents to receive text messages and emails with the lead's contact info after a live call. That way they wouldn't have to ask the lead for their number/email and they wouldn't have to write it down when they are on the road. 
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Brandon, Champion

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It seems to me I would prefer to go to my call log on mobile, desktop or web portal for the info about previous calls, but it certainly is possible to trigger an action after each call with Zapier to email or SMS the agent with the caller ID, time stamp and call duration of the call.
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Tad Wicker

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I tend to agree with you regarding the app. Thanks again for your help.
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Sophie Ramos

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Thanks for the suggestion, Brandon. Will check Zapier out.
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Brien Borchardt

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I would like this feature too.  As the manager of a team of techs I do not answer calls. We use RingCentral to report outages.  I not only need to know when a call is missed but when a call is answered.  In other words whenever there is a call to report an outage.  This is so I can monitor the situation.
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Brandon, Champion

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I am curious the use case too, but anyhow it is something you can do with Zapier if you want: https://zapier.com/zapbook/ringcentral/

Although, I am not sure if you can distinguish a completed outbound vs. inbound call with this 'zap'.
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Mike, Official Rep

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Ah... you posted right before me.  Thanks!
At least we are on the same page!  :)
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Mike, Official Rep

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Hello Tad,  This isn't in the pipe-line so there's no ETA for this, but, you might check out these integration with Zapier.  How can RingCentral's Zapier integration help you?

You can create various Zaps, which automate a variety of tasks, so for example there's a zap to have call recordings emailed to you. This would of course be more than just a simple notification, but at least you'd get an email.   Please reply the Zapier topic if it works for you. 


Mike 
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Tad Wicker

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Thanks, we will check it out. 
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Renee Stelle

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We would also like to see a notification email for received/answered calls as well. We are integrated with Zendesk and receive email notifications for missed calls and voicemails. We would also like to receive an email notification for answered calls as well so we can use that automatically created email/ticket to type our call notes on. This would save us some time and provide us an easy way to log common customer issues and questions that would then be searchable in our email/ticketing system.
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Jeremy Whittaker

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I 100% agree with Renee. We would like our helpdesk to be able to receive email alerts on inbound calls. This way an engineer gets a ticket opened and they're forced to assign time to the ticket. A lot of times they'll take an inbound call and forget to log time. This would be a great feature. If people don't want it they can easily not turn it on.