Notification email removed?

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I was checking / changing programming for a customer and i realized there is no longer a place to put the email where the voicemails should be sent. does the extension now only require the 1 email in the user details? how do i make sure my wav files will be sent to the correct person?
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Chris Duquette, Champion

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  • wav-y

Posted 11 months ago

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Danno, Champion

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It's still there.  Just make sure you select "advanced settings" when you are in notification.
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Chris Duquette, Champion

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bingo
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Chris Duquette, Champion

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any pointers on how to change user hours? i seem to have lost all ability to find easy stuff
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Danno, Champion

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Click on User Details then select Settings & Permissions
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Michel, Champion

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> Users (select user extension)
> User Details  (expand / open this section)
> Settings & Permissions (select this tab / panel)

The new users extension interface does improve not having to scroll so much, but it visually needs to highlight the separation and existence of the tab/panels in each section better.
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Chris Duquette, Champion

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thats why im getting lost. i used to be able to click and seewhat i wanted to change now theres extra clicks and hidden menus, i feel like a treasure hunter sometimes haha. thanks for the help guys!!!
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Donna

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I'm having an issue where the email is in the correct place but user is not getting the emails. I have tried reentering the info but that didn't work. Any suggestions?
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Saadet - Community Support, Official Rep

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Hmmm....nothing in your Settings seems wrong. Have you checked to verify there are no spelling typos in the email address?
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Donna

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yes. I have even changed it to my email address and tested it. It still failed.
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Saadet - Community Support, Official Rep

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Well that extension is just being rude! :P

I would create a new extension for that User, move their stuff over, and see if you're still having the issue
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Donna

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lol yes it is.. Is there an easy way to transfer his stuff over or do we have to recreate?
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Saadet - Community Support, Official Rep

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You'll have to start from scratch. You can move their phone/phone number over super easy (by reassigning the Existing Device to the new extension). But the other stuff will have to be recreated