This conversation has been merged. Please reference the main conversation: Billing: notification warning regarding minutes' consumption and usage
So- my ideas are to to either have some admin option to send an email when a bundle of minutes falls below a certain threshold and/or RingCentral implement something like this on their own back end to notify customers before just suspending them.
This particular customer is an inbound call center doing catalog sales and Christmas is a busy and important time for them, but really I would understand the frustration of any customer having their service disabled without any warning.
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