Requesting Advance Notifications from RingCentral when Network Port Range settings are changed

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets


2019-05-21 RingCentral  recently updated the RTP port range scope for your Firewall Settings and did not notify all ADMIN users in advance (again)  we were experiencing intermittent outage issues where callers could connect but not hear anything for 3 days last week. This happened last month in mid-April as well.

I suggest RingCentral Engineering team get seriously proactive about notifying their entire customer base when port range settings are going to be adjusted PRIOR to doing the adjustment.  I had 6 people from various departments working to find the solution to this when it was originated at RingCentral and they did not notify anyone on my Admin Team until after this had been ongoing in our system for several days and we eventually got the correct answer through our Technical Assitaqnce Manager at RC. 

Network Port Range Settings Guidance updated 05-13-2019: 

https://support.ringcentral.com/s/article/9233?language=en_US


Join our unofficial RingCentral Admins User Group 
http://ringcentraladminusersgroup.org/index.html
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Cecile Glassy, Champion

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Posted 5 months ago

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Brandon, Champion

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Cecile, this may be helpful until RC does something.  I use a service, https://visualping.io/ to monitor website changes.  I missed this change because I use the free tier and ran out of credits, but would have seen it if I paid just $4/mo ;)   Best.


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Cecile Glassy, Champion

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Thanks Brandon, our Organization is a public entity - we are not allowed to get that type of subscriptions - however I will look into this and see if it will work on my personal email account. It may be blocked because I do not also have a RingCentral account tied to my personal email. But I will give it a shot.   It should not be so blinkin' hard to get this info from RingCentral where customers would have to jump through this type of hoops to assure that they are notified promptly.