Number Called, Caller ID for call queue

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  • Updated 4 years ago
I set up a call queue with 10 users to ring simultaneously.  I want the caller ID for this call queue to show the number that was dialed and not the actual caller id the caller is calling from.  Currently the only to make this work is to set the individual user accounts to show number dialed as caller ID, the problem is, I only want the number dialed to show as caller ID on the calls coming from the call queue.  If i change this in the user settings all of the calls received end up showing the number dialed as caller ID and this is not what I want.  

I am trying to distinguish before the call is answered where the call is originating from.  I have inbound marketing calls coming into the call queue and I have a contact programmed into all of the users cell phones to identify the call as such.  The only way the user knows the call is a marketing call is by identifying the call before it is answered.  Otherwise many of the users will send the call to voicemail thinking it a call they can get to later. 
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Posted 4 years ago

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Mike, Official Rep

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I thanks for including all the details. What you are asking for is currently not possible, so I've changed this post to a feature request so that it gets reviewed by our product team.  Anyone else who would like to see this as a feature, please click the vote button.