Fax: Add additional tier, pricing, and feature options.

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  • Updated 3 years ago
  • (Edited)
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Offer customers an option to just Fax or Fax, Call, Message, with different price options.
I think this would help alleviate some of the issues we are all having with the new upgrade. You could bring back the legacy softphone app, or something identical, for fax users only. Then, have the new desktop application to service the customers that do way more than faxing.
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Erdey Insurance Agency, Inc

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  • frustrated with new desktop app

Posted 3 years ago

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Rhonda Moore

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This reply was created from a merged topic originally titled Desktop Application for Fax Account only.

  • The new version of the RingCentral desktop application is pretty confusing as it comes with a lot of option.
  • It will be much better if a version is released solely for fax accounts that should only include options and features related to fax service.
(Edited)
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Clarence

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Yes. As many uses have already mentioned, the new software does not meet my needs in that I cannot add a name to my outgoing fax but rather must create a new contact. Additionally my sent faxes are only saved for several weeks on your website, a limitation I've written about in the past. Finally the quality of the fax (resolution) is lower than metro fax. Oh and they are cheaper.

Thanks for asking but from reading the feedback and comments of actual customers, you have a tough job...
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Clarence

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Rather than attempt to be all things to all users, perhaps a Ringcentral Fax Dedicated Plan and Software would be the way to go. 
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Mike, Official Rep

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RingCentral does have Fax only plans which you can view here: Fax Plans
(Edited)

Yes, there are fax plans that only offer that service but have the desktop application/software reflect that.

We only use fax which means we have no other use for these updates that are only related to calling and messaging. We need fax updates. The main concern our agency has is that everything was much simpler, convenient, and worked with softphone. Now, it is more complicated and very inconvenient because most of the features are gone. I'm all game for updates and upgrades but you can't take away important features away on an "upgrade" and expect everyone to be happy about it.

I have submitted several user feedbacks concerning these issues.

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Clarence

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You are right: there are Fax Only plans and in fact I am on one. I should have been more precise with my suggestion: a fax only software with more customization (or at least with the customizations from your previous software) would be great. Any changes, unfortunately, will be too late for me... I am in the midst of switching. But others can benefit from the changes. Good luck.

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