This conversation has been merged. Please reference the main conversation: Call Queue: requesting Call Waiting for queue members
By not offering queue calls to reps on a call is preventing reps from making outbound calls. As a business owner, this is not helpful at all, it's costing me money. My reps need to make both outbound and receive inbound calls. The rep needs the chance to hang up on a voicemail to answer a "hot" inbound lead.