Old fax messages in 2016 are still there in the Inbox

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We noticed that the old fax messages were from 2016 so it did not delete itself automatically. Customer already deleted them right now. Is this a system glitch?
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TURNER

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Posted 2 months ago

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Saadet - Community Support, Official Rep

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Hey TURNER,

I've never seen something like this. It would have been helpful if they were not deleted so that we could investigate.