On-Demand Calls Not Always Recording with *9; Need a Notification on Call Log

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  • Updated 2 weeks ago
  1. Account type - U.S.
  2. A brief description of the business - Service provider 
  3. A high level description of the product or feature being requested: There have been many times when I hit *9 to record and then log in to the Call Log to retrieve the recording only to find it did not record.  It would be AMAZING if Ring Central could add a notification on the Call Log for an "In Progress" call to show if a call is being recorded or not. Under Recording on the Call Log, show an icon when a call is currently being recorded.  If the icon is not showing for a call that is In Progress, then we would know that it is not recording and could hit *9 again to start the recording. 
  4. A typical use case scenario explaining how your business would use the feature: Explained above.
  5. Benefit of such feature - Users would be able to see while they are on a call if the call is truly being recorded.  
  6. Number of Users and/or Digital Lines: Users: 4

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Natalie Wilson

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  • Frustrated

Posted 7 months ago

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Matt Seckman

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We are experiencing the same issue. 6 months, and no one from RC has commented on this??