Hold Music: to continue in loop, not stop then start over

Merged

This conversation has been merged. Please reference the main conversation: Hold Music: Looped music

Insurance Brokerage, we are using the On Hold Music/ Message which is produced by another independent firm on a wav file. When we put someone on hold, the message starts and then if they are put on hold a second time while being transferred, they hear the same portion of the message again. No one ever hears the different parts of the message, Is there a way to have the message start, stop and then continue with the balance of the message so all of it can actually be used.

ZZZ Administrator

354 Points

Posted 3 years ago

3 years ago

Ben Borenstein

130 Points

I am wondering if this is is on the roadmap as well.

3 years ago

Kim, Alum

43,574 Points

If you'd like to request this feature please select the LIKE button on the upper right corner.

2 years ago

RIVERA

84 Points

This reply was created from a merged topic originally titled Continuous play for the hold music.

Can we enable a continuous play feature for the on hold recording so that callers are not hearing the same content over and over again.

2 years ago

Brad - CompuSave

416 Points

Why would RC recommend to get professionally recorded hold messages by SnapRecordings if you can't turn on the loop? My TalkSwitch phone system does this just like I would like to see it happening on RC. At least make it an option so people can choose what they prefer.

This conversation is no longer open for comments or replies.