This conversation has been merged. Please reference the main conversation: Hold Music: Looped music
Insurance Brokerage, we are using the On Hold Music/ Message which is produced by another independent firm on a wav file. When we put someone on hold, the message starts and then if they are put on hold a second time while being transferred, they hear the same portion of the message again. No one ever hears the different parts of the message, Is there a way to have the message start, stop and then continue with the balance of the message so all of it can actually be used.