Hold Music: to continue in loop, not stop then start over

Merged

This conversation has been merged. Please reference the main conversation: Hold Music: Looped music

Insurance Brokerage, we are using the On Hold Music/ Message which is produced by another independent firm on a wav file. When we put someone on hold, the message starts and then if they are put on hold a second time while being transferred, they hear the same portion of the message again. No one ever hears the different parts of the message, Is there a way to have the message start, stop and then continue with the balance of the message so all of it can actually be used.

ZZZ Administrator

334 Points

Posted 3 years ago

3 years ago

Ben Borenstein

130 Points

I am wondering if this is is on the roadmap as well.

3 years ago

Kim, Alum

43,434 Points

If you'd like to request this feature please select the LIKE button on the upper right corner.

2 years ago

RIVERA

84 Points

This reply was created from a merged topic originally titled Continuous play for the hold music.

Can we enable a continuous play feature for the on hold recording so that callers are not hearing the same content over and over again.

2 years ago

Brad - CompuSave

396 Points

Why would RC recommend to get professionally recorded hold messages by SnapRecordings if you can't turn on the loop? My TalkSwitch phone system does this just like I would like to see it happening on RC. At least make it an option so people can choose what they prefer.

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