Hold Music: to continue in loop, not stop then start over

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This conversation has been merged. Please reference the main conversation: Hold Music: Looped music

Insurance Brokerage, we are using the On Hold Music/ Message which is produced by another independent firm on a wav file. When we put someone on hold, the message starts and then if they are put on hold a second time while being transferred, they hear the same portion of the message again.  No one ever hears the different parts of the message, Is there a way to have the message start, stop and then continue with the balance of the message so all of it can actually be used.
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ZZZ Administrator

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Posted 4 years ago

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Ben Borenstein

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I am wondering if this is is on the roadmap as well.
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Kim, Alum

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This reply was created from a merged topic originally titled Continuous play for the hold music.

Can we enable a continuous play feature for the on hold recording so that callers are not hearing the same content over and over again.
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Brad - CompuSave

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Why would RC recommend to get professionally recorded hold messages by SnapRecordings if you can't turn on the loop?  My TalkSwitch phone system does this just like I would like to see it happening on RC.  At least make it an option so people can choose what they prefer.

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