on hold music shared lines

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  • Updated 10 months ago
Not able to set custom "on hold music/message" for shared lines.
Have 5 phones with 6 shared line appearances in a Shared Line group.
Group Details in menu has no option for changing "On hold message".

Have custom on hold message, I can upload it so it plays during initial call transfer into queue but plays generic music when putting caller on hold. Customer service says there is no option to set it.
Would think at a minimum there should be the ability to upload a "Default" company wide on hold message.  Although, since "shared lines groups" are set up as extension should be able to set on hold on that shared line extension. 

Groups being so common this issue would have been escalated.
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Wayne Laubscher

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Posted 1 year ago

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Saadet - Community Support, Official Rep

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Hello Wayne,

I have changed this to a feature request for others to vote on
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Super Admin

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Did this ever become an option?
We have 40+ users and we would like to have a company message loop play when anyone is transferred or on hold.
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Saadet - Community Support, Official Rep

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Sorry, I haven't received an ETA on if/when this may become a feature
This reply was created from a merged topic originally titled Why can't we customize hold music with a share line? Why is it available on my Ca....

I would like to set custom hold music for my shared lines.  For what ever reason when you have call Queues it allows hold music ( which is our fax line), but none on our phone line( share lines). When is this going to be fixed?  Why hasn,t it been fixed yet?