Online desktop version of Glip not synching with desktop

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  • Updated 4 months ago
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I have been having the same issue and cannot resolve.  Please tell me there is a fix?  When I have team members use glip (online version) or if I get an email notification that a Glip has been posted, I go to Glip desktop and that Glip task does not exist.  However, when I sign on Glip via on-line.  The task is there?  I have missed many important messages/glips because of this issue.  Please tell me that this is an easy fix?
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Eva Tutic

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Posted 5 months ago

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Saadet - Community Support, Official Rep

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Hey Eva, if you manually refresh the desktop app under the View Tab, does that fix the issue? Does this happen all the time or randomly?

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Saadet - Community Support, Official Rep

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Hi Eva, are you still having issues?
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Eva Tutic

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Hi there, Yes it is finally working!  Thank you for the follow up.
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Saadet - Community Support, Official Rep

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Great to hear! I hope you have an amazing day :)
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Sam - U.S. Support, Employee

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Additionally if you don't want to navigate the menu to reload, looking at Saadet's screen shot you can push the F5 key if you are on windows to reload the screen. If you are on a MAC, CTRL+R will accomplish the same thing.

Thanks,
Sam