Opt out of automatically recording internal calls

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  • Updated 9 months ago
Please create an option to allow admins to choose whether to record ALL calls or only EXTERNAL calls.

We are a small financial services firm (approx 45 users) serving US based financial advisers. We are using RingCentral Professional. For compliance and customer care reasons, we record all inbound conversations related to securities trading and operations. Call queues are setup for the trading team and the operations team. Automatic recording is enabled for all the members of those queues.

We need to record all inbound calls from external callers (our advisers and clients). We are not required to record internal conversation between our users. Right now, if my Director of Operations wants to call one of her staff members, the call is recorded. Every call. That is not only unnecessary, it is intrusive and could potentially create a host of legal issues.

I have read other posts requesting the ability to disable the notification message on internal recordings. To be clear, I am NOT asking for the ability to record a conversation without notifying both parties. I am asking for the ability to opt out of recording internal calls altogether. I believe this is a completely different request.
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The Singularity

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Posted 9 months ago

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