Option for "when maximum hold time is reached"

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  • Updated 5 months ago

This conversation has been merged. Please reference the main conversation: Call Queue: Disable Voicemail

  1. Account type: US
  2. Currently, the only option for "when maximum hold time is reached" is only voicemail. Hope you can add another option for sending callers to extension XYZ.
  3. Customer wanted calls not to be routed to voicemail since they always have an available to agent to answer calls 24/7
  4. To lessen voicemail and all calls can be answered promptly.

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Jessa Remo, Employee

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Posted 5 months ago

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