Option to choose main RingCentral number as outbound ID for SMS

  • 0
  • 5
  • Idea
  • Updated 2 years ago
  • (Edited)

This conversation has been merged. Please reference the main conversation: SMS: Allow all users (not just operator ext) to text messages (SMS) from the Main Number

  1. Account type:  U.S.
  2. Insurance company 
  3. I want my SMS recepients to see my main number - 7043695270 instead of my Digital Line
  4. This would allow my customers to call the main number which has its own call handling rules instead of calling my direct line
  5. Callers will be routed to the correct person
  6. 06240056
  7. 8 user extensions, 1 Digital Line
I was able to do it before. Not sure if updates to the app took that option away.
Photo of Shirazi


  • 122 Points 100 badge 2x thumb

Posted 3 years ago

  • 0
  • 5
Photo of Glenn Hay-Roe

Glenn Hay-Roe

  • 658 Points 500 badge 2x thumb
Hi, Shirazi,
This should be available from within the RingCentral for Windows application, when your users choose "compose text", there's a pulldown menu labeled "Caller ID" just under the "To:" line, and in our environment, we can choose our individual extension (Direct Number) , or the Main Company Number.
Hope that helps,
Photo of Amanda Wendorf

Amanda Wendorf

  • 128 Points 100 badge 2x thumb
Glen, that works with phone calls, but not texting. We need our main number to show on the outbound SMS as well, instead of our direct lines.
Photo of Suzanne Kilner

Suzanne Kilner

  • 166 Points 100 badge 2x thumb
Really frustrating because for several months this was actually working and we could text from our extensions and have the main SMS ID come through.  IT worked great.   Then it disappeared.  So clearly the developers HAD it working.  
Photo of Luke

Luke, Training Specialist

  • 3,828 Points 3k badge 2x thumb
Currently, the option to choose one of the main company numbers as your SMS outbound Caller ID is available only if you are logged into a RingCentral Phone app with the Operator Extension. See our guide on Choosing the SMS Caller ID when Sending a Text Message for details on this feature.

To check which extension is listed as the Operator Extension, see our guide for Setting your Company Call Handling and Operator Extension.

This conversation is no longer open for comments or replies.