Admin: Dial by name directory chose who to announce first when 2 or more users have same first name.

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When incoming callers use the dial by name directory to reach a RingCentral user with a common first name, there seems to be no way to choose the order in which the users are presented to the caller.
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Mark Schulenburg

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Posted 3 years ago

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Danno, Champion

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Good catch!  I never realized that before.  It appears (when the names are the same) the order RC uses is based on when the user was first set up (FIFO).  Even though the names are listed in the directory screen alphabetically. 

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