Option to have incoming calls ring phones even though the calls are going to the automated attendant

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  • Updated 4 years ago
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Description of Business: We run a computer consulting business.

Feature Description: Allow users a "Check Box" if they are setting up a call queue that allows the Ring Central Phones to ring "X" times while the caller is hearing the automated greeting.  Picking up any extension would interrupt the call queue message and connect that extension to the caller immediately.

Use Case Scenario:
Since we often need to speak to a client returning our call, It would be handy if we could interrupt the call queue.

Benefit of such Feature:
Since we run a "help desk" type of business and there are only 2 of us, we typically tell our clients the possible solution to their problem and that they should call us back if the solution fixed/didn't fix their issue.  Currently, the only way to use the Ring Central phone system is for the client to call us back and go through the call queue or give them a specific extension number. (neither of which is good for us) Another issue is that we currently do not know when we have been called until we receive a Ring Central Message.  (Takes too long) And lastly, clients are annoyed they cannot call our business and ever reach a human.  They must leave a message (even if we just told them to call us right back)
If the Ring Central setup would allow us to have our extensions ring WHILE the caller is hearing the greeting and options, we could decide if the call could go on through the queue or  we could pick up the phone. If we decide not to pick up the phone..... well, that is why we would like the "X" number of rings option in the feature. 

P.S. This feature is exactly how my last "auto attendant" worked and we loved it.  We had this feature 25 years ago. 
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Posted 4 years ago

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