Option to restrict access to automatic call recordings to each specific user

  • 0
  • 2
  • Idea
  • Updated 7 months ago
Admin should have power to restrict the access of Automatic call recordings from each specific user. 

Currently, a user can access the recording on their calls on their own call logs and desktop application. 
Photo of Matthew Austria

Matthew Austria, Employee

  • 1,042 Points 1k badge 2x thumb

Posted 11 months ago

  • 0
  • 2
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hello Matthew,

To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 

  1. Account type  (U.S., Canada, UK,  AT&T, Telus, BT)
  2. A brief description of the business 
  3. A high level description of the product or feature being requested
  4. A typical use case scenario explaining how your business would use the feature
  5. Benefit of such feature
  6. Include any related case number if applicable
  7. Number of Users and/or Digital Lines
Photo of Victor Gomez

Victor Gomez

  • 62 Points
I understand the need to have a certain order but this is a chat. no one should have this info in a chat.
 I believe the question is pretty clear. It is a concern that anyone not using a hardline or phone. Giving a user their user name and password gives them full access to their extension (call logs, call recordings, stats, etc.) We should have the ability to limit or restrict their access vs. current situation which is labeled "standard" and gives them access to all that user or ext.s info.