Option to Retract / Unsend RingCentral SMS

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To help our Product Team understand your request and assure it gets more consideration, please include the following details in your request: 

  • Account type: US
  • A brief description of the business : Career Accelator, to help people with their carreer 
  • A high level description of the product or feature being requested : Option to retract sent SMS from RingCentral
  • A typical use case scenario explaining how your business would use the feature : For account security
  • Benefit of such feature : Convenience and security
  • Number of Users and/or Digital Lines : 10


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Posted 1 year ago

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Brandon, Champion

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I hate to say this, but this seems highly unlikely seeing as once an SMS is send it is gone into the PSTN network. It would be like asking to undo a phone call you just made..

Technically, a system could be designed to delay all SMS message you send by a defined amount of time and let you cancel before being sent, I guess though. This is how some email providers allow “unsend” by not actually sending the email in the first place, allowing you time to change your mind.