Option to turn off group messaging and be able to send same text to large amount of customers individually.

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  • Updated 2 months ago
Before the most recent update we were able to send a message to multiple numbers (20 +) and it would individually send to each number. After this new update, we are only able to send a group message to a max of 10 people and it puts them all together in the same group. 
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Ulises Marquez

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Posted 2 months ago

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Mary Rose, Official Rep

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Hi Ulises,

We've raised this to our Product Team. This feature is available with the new RingCentral App. You can try the beta by logging in to this website https://app.ringcentral.com/. This new app will be launched soon this week for you to be able to install it on your computer as well.
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Ulises Marquez

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Does that work with Ringcentral phone? I clicked on the beta, and it does not give me an option to send a text to multiple numbers. Only to contacts saved
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Mary Rose, Official Rep

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The feature doesn't work with RingCentral phone. On the upper right corner of your screen, you will see a plus sign before your profile picture, select "Send new text"

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Mary Rose, Official Rep

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Then this box will pop up. You can add up to 50 recipients. You can choose to send it individually by unchecking the box that says "Create group text"


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Mary Rose, Official Rep

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