Orbi Pro QOS

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Does anyone have recommended settings for Orbi Pro wireless router setup as it relates to QOS?

We are experiencing high jitter and broken conversations from our soft phone app.

UK account, 10 users, 1 Gbps up/down fibre Internet connection, iMac RC soft phones, Orbi Pro wireless setup (router and satellite).

We have tried numerous configurations based on RC help articles and Netgear community topics, but jitter / dropping a few seconds of conversation is still too high.

Any help or advice from other SMEs using Orbi and RingCentral would be appreciated.
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Kris

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Posted 1 year ago

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Saadet - Community Moderator, Official Rep

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Hi Kris,

I don't have experience with this router so I'm going to check with my colleagues if they do! I wanted to verify, have you checked out this Network article?
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Kris

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Yes -have read it and (I think) implemented the suggestions correctly. Any help from your colleagues would be appreciated.
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Saadet - Community Moderator, Official Rep

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Hey Kris,

Unfortunately, my colleagues are not familiar with this router :( Have you contacted Orbi Support to see if they have any suggestions?
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Eric

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Same issue here. Same 1gbps speed, orbi - RC is unuseable and cuts out or pumps.
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Eric

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No response?
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Eric

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No answer from RC?
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Hi Eric,

As I mentioned earlier, none of my colleagues are familiar with this router. Therefore, we cannot provide any recommendations :/ Sometimes the manufacturer has recommendations for dealing with VoIP providers, so I'd start there.