This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls
This is a huge problem. When a call is transferred is shows me my coworker's info and as a result I answer as if I'm talking to the coworker and not the customer they transferred. Oops on me, but I've been working with phone systems for over 20 years and I've never had a system that didn't keep the caller ID information with the call as it was transferred. My voice mail and call log only show the person that transferred, not the original call info.