Original Caller ID should follow the call when transferred.

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  • Idea
  • Updated 9 months ago
Merged

This conversation has been merged. Please reference the main conversation: Show Original Callers Number in Caller ID when Transferring calls

This is a huge problem. When a call is transferred is shows me my coworker's info and as a result I answer as if I'm talking to the coworker and not the customer they transferred. Oops on me, but I've been working with phone systems for over 20 years and I've never had a system that didn't keep the caller ID information with the call as it was transferred. My voice mail and call log only show the person that transferred, not the original call info.
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Shawna Freeman

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  • frustrated

Posted 9 months ago

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GriggsyCrossCo

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There is a difference between "warm transfer" and "blind transfer".. Depending on where you took the call originally, you can BLIND transfer to someone else and that will keep the original caller ID info. The WARM transfer option does not keep that caller ID info. 
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Shawna Freeman

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It shouldn't matter. We do a "blind" transfer and I still don't see the caller ID. I shouldn't have to do anything special to make this happen, like "##". This is just a poor design.
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Christopher Olson

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This problem is one of my biggest complaints! 

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