OSX Catalina Headphone microphone issues with RingCentral Phone and RingCentral Meetings

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While using the RingCentral Phone and RingCentral Meetings Apps, headphone microphone audio doesn't work.

I'm on macOS Catalina 10.15.3
RingCentral Phone: Release: 19.4.0.37336 (64-bit)
RingCentral Meetings: Version: 19.4.151918.1217

I've tried uninstalling/installing the apps and trying different type of headset. I've tried using a cheap set of in-ear headphones with the mic attached to one of the cables and an over-ear set similar to a 'gaming' style head set.
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Seth Koberg

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Posted 4 months ago

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Mary Rose, Official Rep

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Hello Seth!

Please coordinate with Tech Support for this to be investigated.