our business name shows on inbound calls as well the callers id

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When receiving a call, not only does our client's name/number show up, but our business name is following behind it.  It just started doing this yesterday and we haven't changed anything.....any suggestions?
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Cristen Scarboro

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Posted 6 months ago

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Brandon, Champion

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I wonder if it has something to do with the new feature release?  Is this with calls to your direct number, main number, other or all?  There are some new display settings you may notice in your admin page.  Here is something new I see under a call queue:


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Cristen Scarboro

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That's interesting!!!!  Thank you.  I think this may be the solution to my question!!  I have made the change and will see how it goes!
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Deb McQuay

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This reply was created from a merged topic originally titled Office Manager.

all of our incoming calls are showing our company name not the number of who is calling?  Why did this change and how do I change it back?
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Shelly Roth, Champion

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This is exactly what has been happening to us for weeks now.  I have been hoping it would correct itself and it hasn't.  What did you do to get it resolved?
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Cristen Scarboro

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see the comments before your post.....There is a answer there.
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Shelly Roth, Champion

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From Brian?  I did and went there.  Not sure what to change it to?  When i changed it to caller ID name it doesn't seem to work??
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Cristen Scarboro

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I went to my Call queue and then chose Call Handling and Members.  Selected Display Setting and chose CallerID Name.  For the 2nd option, chose None.  When we receive a call now, it shows who is calling with the phone number below it.    
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Shelly Roth, Champion

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Ok. I will choose none for the 2nd option and see if that makes a difference.  thank you!
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Cristen Scarboro

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Most Welcome!!!
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Cristen Scarboro

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Thanks to Brandon for this help!!
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Rickkee

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Worked.  Missed the alert in regards to this on "Whats New" and "What we broke"