outbound call count on live report

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This conversation has been merged. Please reference the main conversation: Online Account Reports Improvements

Under live reports in RingCentral, Agent detail settings.
When you put the outbound call column up, the stats is showing any call the user/agent makes.
In the Call Center world, this should be the outbound call the agent make...to the customer/outside world. Any internal calls shouldn't be counted in this column. It really defeats the purpose.
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Michael Huang

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Posted 3 years ago

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