Outbound Caller ID

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Hey, I have set up my company under RingCentral. Currently I cannot have an outbound caller-id and for my company this is crucial. 
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Bondy

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Posted 7 months ago

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Saadet - Community Support, Official Rep

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Hey Bondy,

If you are calling on behalf of your Main Company Number, people should be seeing your Company Name. Is this not happening for you?
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Bondy

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No, it is not happening for me. It is just showing the number. 
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Saadet - Community Support, Official Rep

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Hey Bondy,

This goes over CNAM and Caller ID

If things are set up properly, it should display correctly. However, it will only display correctly if the recipient's provider keeps their data base updated. Sometimes they don't always and that's not something that we can control :/
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Bondy

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Okay I will look into that. I also am requesting the feature for other numbers than the main number. We may have more than one customer service rep on the phone at once and they both cannot use the main number at the same time but we don't want to lose the ability to see that the call is from our company. 
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Saadet - Community Support, Official Rep

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Hey Bondy,

Based on the information from our Tier 3 Engineering team, we have very little influence over CNAM/Caller ID in Canada, unfortunately :(
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Bondy

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Okay thanks. Could you please explain why this will not work in Canada? Also could you explain a bit why it will work for some phones and not other phones? 
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Saadet - Community Support, Official Rep

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Hey Bondy, unfortunately, I don't have much information regarding why Canada is different from the US :(

Previously I linked you to an article that talks about how CNAM works in the US

Why is my number not consistently showing an accurate CNAM?
When RingCentral updates the CNAM for your number, it is submitted to the centralized CNAM database. When the recipient receives a call, their carrier references its own local CNAM repository that may or may not be up to date.  
In order for the CNAM to be displayed accurately, the terminating carrier to whom the calls are getting delivered to must have updated their local repository from the official database(s). This update is referred to as a “dip”. Depending on the carrier, they may not perform these dips regularly, thus the recipient may be seeing outdated information for your number. Usually large carriers keep up to date with these centralized databases regularly; you are more likely to notice a problem when a smaller carrier is involved. 
RingCentral provides support for local, main company number CNAM changes, and we are responsible for ensuring that the proper databases are updated in a timely fashion. However, we cannot take responsibility for how a third party provider manages their own repositories, nor force them to update their records. 
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Bondy

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Is there a way for me to speak with the Tier 3 Engineering Team?
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Saadet - Community Support, Official Rep

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Hey Bondy, you could create a case or you could ask your Account Manager to help you get more information from a Tier 3 member