outbound calls from same desk phone for all of our numbers

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I need to be able to make outbound calls from my desk phone but from different lines/extension without having to go to the other phone assigned to that extension. Is it true that this is not possible with the desk phone?
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Nikolaus Buch

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Posted 2 years ago

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Danno, Champion

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Yep
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Nikolaus Buch

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How come it's not possible? Isn't this the basic function of a phone with multiple lines? I am just wondering, because we had Verizon before and this was not a problem. Thank you!
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Danno, Champion

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I don't speak for RC, but I work on a lot of phone systems and I'm not aware of any system that will support this function.  Verizon is not a phone system provider- rather a wireless provider.  However, a dedicated premise-based server system may allow you to re-configure tables and settings to modify the outgoing sip presence.
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Saadet - Community Support, Official Rep

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Hello Nikolaus,

The reason why this is not possible is because in order for each phone to register it is given a unique phone number, authentication ID, password, serial number, etc. that cannot be "shared" by any other device. It would cause issues on the back end for incoming and outgoing calls. For instance, the system wouldn't know which physical phone should ring, etc.
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Rob LaRose, Champion

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@ Danno - out of curiosity, In what capacity do you work on phone systems?  Virtually every non-IP multi-line phone systems lets you assign lines to buttons on a phone where calls for that line can be made/received.

Also, what country are you operating in?  Verizon is definitely a phone provider in at least the northeastern US.  I have lots of their copper & services in my facility.
(Edited)
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Danno, Champion

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For example, Norstar systems; the OLI field only allows for one TN to display on an outbound call for a DN.  Therefore, even if you program multiple numbers to ring on a DN - outbound calls will only display the TN in the OLI field.  Now if you deploy 20th century POTS lines you can achieve the desired result, albeit with increased costs and limited features - such as answering multiple calls on a per-line basis.  
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Rob LaRose, Champion

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Correct.  Platforms that are still commonly being used support this as a matter of course.  Saying I'm not aware of any system that will support this function is a bit disingenuous.  The essence of the complaint here is that in switching to a VOIP provider, customers are losing core features they have relied upon for years.  Things so integral to business telephony that it's easy to not ask about them during eval/research.

From a business perspective, I get that you aren't doing yourself any favors by advertising all the things your prospective customers will lose when they switch to RC from their legacy system, but it's enormously frustrating/insulting when RC Support (and by proxy, resellers/consultants/installers) try to gaslight customers by telling them their questions/requests/complaints are outer-limits.
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J.B. Ferguson, Champion

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@Rob - I think it's insulting to clump all resellers, consultants and installers (by proxy?...really) in your comment that we "try to gaslight customers by telling them their questions/requests/complaints are outer-limits." I'll just leave it at that.
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Danno, Champion

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Proves the old axiom "people don't plan to fail - they fail to plan".  Proper strategic planning avoids negative results.  The money I spend on specialists (CPA, IT, Lawyer, etc.) pay for themselves since they specialize in their respective fields - which allows me to focus on my specialty.  Although there is no utopia - change is inevitable.  My bag cellphone had a longer battery life than my current phone!
 

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Rob LaRose, Champion

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@Jan - Definitely didn't intend to suggest the "all," and I apologize if that's how it read. 

That said, it's far from RARE for a consultant/installer who's nominally working in my best interests to give me the marketing line of the vendor to promote a solution in spite of my legitimate wants.  There is a difference between "you're right, this is a problem/limitation of this solution, but..." and "I don't know of any solution that does the thing you're talking about."
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J.B. Ferguson, Champion

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I am a partner/reseller for RIngCentral and several other VOIP providers. Not all are the same. I provide the BEST consultation for all my clients and tell them what's a problem and why it is a problem for THEIR particular system. Not everyone has the same needs and/or wants. I show them ALL the features of what I can provide them based on my BEST recommendation for their needs. I have walked away from a good number of prospects because I could not provide them what they wanted with any provider (some outlandish wants mostly) rather than making stuff up and saying that any one provider will do what they want...only for them to later find out it doesn't.

My VOIP expertise and reputation for honesty and forthrightness are very important to me. I know of at least three partners/resellers/installers that I have met or communicated with that help out here in the forums who are of the same mindset and operate their businesses the same way. Maybe your experience with other consultants (non-RingCentral) has been different but those consultants normally never last long in business. Whether they are "RARE" is total subjective to any given client in any given situation.
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Rob LaRose, Champion

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Agreed, Jan.  Each with our own experiences.  Of course I work with and have worked with LOTS of consultants, VARs, installers who have done right by me, and I don't mean to suggest that *those* are rare, either.

My comment is in context of being a fairly new RC customer and digesting the last few years of community forum threads in a short period of time.  There's a lot of smoke being blown around here.