Outgoing number not displaying correct number

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I need for my outgoing number to display my direct line instead of the main number. I have everything s set up to display my direct number, but it still shows the mail number when I call out. The number below is the one I want to show as my outgoing number, but the main # is still
the one that shows.
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HAUSSERMAN

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Posted 2 years ago

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Danno, Champion

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Are you calling out from a desk phone or one of the APPs?
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HAUSSERMAN

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I use the app on my computer at work. I have a desk phone but use a headset.
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Danno, Champion

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Open up your APP and click on the gear
Go to CALLS then OUTGOING
Scroll down and look for this, and make the change there.

(Edited)
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Danno, Champion

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Most users never close and/or sign out of their APP when they leave for the day.  However, it is a good practice to do so (at least once a week) and that way your settings sync more properly. 
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HAUSSERMAN

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I will try that. Thanks!
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HAUSSERMAN

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I have changed it as mentioned above, but it always defaults back to the main # every time I make a call. 
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Saadet - Community Moderator, Official Rep

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Hello HAUSSERMAN,

I would suggest contacting support so we can look over your settings and help you out :)
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HAUSSERMAN

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Will do. I logged out of my account as suggested and it's still showing the main number instead of my direct line. Thanks for your help!
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Danno, Champion

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I did notice, from your screen shots, that your account has been migrated to 9.3.  My account has not and I'm not having that issue.  May or may not be related<?>
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HAUSSERMAN

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I think support fixed my problem. I  had to take one more step to make it show my outgoing # :-). 
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Saadet - Community Moderator, Official Rep

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Great to hear!
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Chris Duquette, Champion

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what ended up being the problem?